This Privacy Policy & Terms of Service applies to the websites, forms, communications, events, programs, services, directories, trainings, platforms, and related activities operated by Brave Connections 501(c)(3), including Veteran Concierge™, BridgeBack™, Veteran2Veteran™, the Certified Veteran Concierge™ Ambassador Program, and related programs or initiatives.

For purposes of this policy, “Brave Connections,” “Veteran Concierge,” “we,” “our,” or “us” refers to Brave Connections 501(c)(3), including its programs, brands, platforms, staff, volunteers, contractors, board members, and authorized representatives.

By accessing our website, submitting a form, providing contact information, registering for a program, making a donation, attending an event, joining a directory, becoming a partner, volunteering, participating in training, becoming an Ambassador, using our services, or otherwise engaging with Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, or related programs, you acknowledge and agree to this Privacy Policy & Terms of Service.

If you do not agree with this policy, please do not use our website, submit information, register for programs, or participate in our services.

1. Who We Serve

Brave Connections 501(c)(3) and Veteran Concierge™ may collect information from and communicate with individuals and organizations including, but not limited to:

- Veterans, active-duty service members, transitioning service members, military spouses, and military family members

- Certified Veteran Concierge™ Ambassadors

- BridgeBack™ or Veteran2Veteran™ participants, peer mentors, and volunteers

- Donors, sponsors, event attendees, and supporters

- Resource directory partners, nonprofit organizations, professional service providers, and community partners

- Center of Influence referral partners

- Website visitors, newsletter subscribers, and individuals who submit forms, inquiries, applications, or requests for support

2. Important Program Disclaimer

Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, and related programs are designed to provide community connection, peer support, resource navigation, education, awareness, and referral support.

We are not a medical provider, mental health provider, crisis response provider, law firm, financial advisor, benefits representative, government agency, or emergency service provider.

Information, referrals, peer check-ins, directory listings, trainings, events, and communications provided through our programs are for general support, education, connection, and resource-navigation purposes only. They are not a substitute for professional medical, mental health, legal, financial, benefits, or emergency services.

If you are experiencing a medical, mental health, legal, financial, or safety emergency, please contact the appropriate emergency or professional service provider. If you are in immediate danger, call 911. If you are experiencing a mental health crisis or thoughts of suicide, call or text 988 in the United States to reach the Suicide & Crisis Lifeline.

3. Information We Collect

We may collect information that you voluntarily provide to us through our websites, forms, applications, registrations, surveys, donations, emails, event sign-ups, program participation, directory submissions, training platforms, or other communications.

This may include:

- Name

- Email address

- Phone number

- Mailing address

- City, state, or region

- Military affiliation or connection to the military community

- Veteran, military spouse, family member, or civilian supporter status

- Professional title, organization, business, or nonprofit affiliation

- Program, volunteer, Ambassador, mentor, partner, or resource interest

- Resource needs or referral requests

- Event registration information

- Donation, sponsorship, or payment information

- Testimonials, comments, feedback, photos, or stories voluntarily submitted

- Training completion, certification, directory, or referral partner information

- Any other information you choose to provide

We may also collect limited technical information when you visit our website or interact with our digital platforms, such as IP address, browser type, device type, pages visited, date and time of visit, website referral source, cookies, analytics, and general usage data.

4. Sensitive Information

Because our mission involves serving veterans, military families, and individuals navigating life after service, some information shared with us may be personal or sensitive.

We ask that you only provide information that is necessary for the purpose of your request, registration, application, or participation.

We do not require you to share detailed medical records, mental health records, Social Security numbers, financial account numbers, government identification numbers, or other highly sensitive information unless specifically required for a clearly identified and appropriate purpose.

If you voluntarily share sensitive information with us, we will use reasonable efforts to protect it and will use it only for the purposes described in this policy, for program administration, safety, referral support, legal compliance, or as otherwise permitted by law.

5. How We Use Information

We may use information we collect to:

- Respond to inquiries and requests for support

- Provide program, training, event, donation, volunteer, Ambassador, or partnership information

- Process registrations, applications, donations, sponsorships, and event sign-ups

- Administer trainings, certifications, directory listings, referrals, and program participation

- Coordinate BridgeBack™, Veteran2Veteran™, peer-support, Ambassador, volunteer, or resource-navigation activities

- Communicate with donors, sponsors, volunteers, partners, Ambassadors, participants, and supporters

- Send newsletters, updates, reminders, invitations, mission-related announcements, and operational notices

- Track program engagement, outcomes, and impact

- Improve our website, programs, services, communications, and user experience

- Maintain internal records and support nonprofit operations

- Support safety, compliance, confidentiality, and program integrity

- Prevent misuse, fraud, unauthorized activity, or harm

- Comply with legal obligations and enforce applicable agreements or policies

We may use aggregated, de-identified, or anonymized information for reporting, fundraising, grant applications, public awareness, program evaluation, sponsor updates, and impact storytelling. When possible, we will avoid using personally identifying information in public materials without permission.

6. Communications Consent

By providing your contact information, you consent to receive communications from Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, and related programs.

These communications may include program updates, training access, certification reminders, Ambassador communications, event invitations, donation or sponsorship updates, referral partner communications, resource directory updates, volunteer opportunities, newsletters, operational notices, and mission-related announcements.

You may unsubscribe from general marketing or newsletter communications where an unsubscribe option is available. However, you may still receive transactional, operational, safety-related, legal, or program-specific communications if they are necessary for your registration, donation, certification, partnership, or participation.

If you provide a phone number, you may receive calls or text messages related to your inquiry, program participation, event registration, training, Ambassador status, volunteer role, donation, partnership, or requested support. Message and data rates may apply. You may opt out of non-essential text communications by following the instructions provided in the message or by contacting us directly.

7. Cookies, Analytics, and Website Technology

Our website may use cookies, pixels, analytics tools, or similar technologies to support website functionality, understand visitor engagement, improve user experience, measure communications, and support outreach efforts.

These tools may collect information such as browser type, device type, IP address, pages visited, links clicked, and general usage patterns.

You may be able to adjust your browser settings to block or limit cookies. Some website features may not function properly if cookies are disabled.

8. Donations, Payments, and Third-Party Processors

If you make a donation, purchase, sponsorship payment, event registration, Ambassador contribution, or other payment, your payment may be processed by a third-party payment processor.

We do not directly store full credit card or bank account information unless specifically stated. Payment processors may collect and process payment information according to their own privacy policies and terms.

We may receive limited transaction details, such as your name, contact information, payment amount, donation designation, transaction date, and confirmation details, for recordkeeping, receipts, reporting, and donor stewardship.

9. How We Share Information

We do not sell, rent, or trade personal information.

We may share limited information when reasonably necessary for mission-related, operational, legal, safety, or program purposes, including with:

- Staff, board members, contractors, volunteers, or authorized representatives

- Training providers, technology platforms, payment processors, website tools, CRM systems, email platforms, event platforms, form platforms, or other service providers

- Program partners, resource directory partners, referral partners, peer mentors, or volunteers when needed to support a requested connection or program participation

- Professional advisors, including attorneys, accountants, insurance providers, or compliance consultants

- Government, law enforcement, court, or regulatory authorities when required by law

- Emergency or crisis response resources if we believe disclosure is necessary to prevent harm, respond to a safety concern, or comply with legal obligations

- We may also share aggregated, anonymized, or de-identified information for grant reporting, fundraising, sponsor updates, public impact reporting, research, or program evaluation.

10. Confidentiality and Safety Limits

We value the privacy and dignity of veterans, military families, program participants, partners, donors, volunteers, and community members.

Individuals participating in certain programs, including Ambassadors, volunteers, mentors, partners, and peer-support participants, may be required to follow additional confidentiality expectations based on their role.

Program participants may not misuse, disclose, sell, trade, publish, or exploit personal information, stories, contact details, referral information, private conversations, or sensitive information obtained through participation in Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, or related programs.

Confidentiality has limits. Information may be disclosed when required by law, when someone is at risk of harm, when necessary to prevent or respond to a safety concern, when needed for legal compliance, or when otherwise permitted by this policy or applicable agreements.

11. Program Participation and Third-Party Resources

Participation in Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, the Certified Veteran Concierge™ Ambassador Program, events, trainings, directory activities, volunteer opportunities, or related programs is voluntary.

Veteran Concierge™ may provide access to a directory of nonprofit organizations, community resources, professional development resources, or other support options. Directory listings and referrals are provided for informational and resource-navigation purposes only.

Inclusion in the directory does not guarantee service availability, eligibility, quality, outcomes, safety, funding, benefits, or suitability. We are not responsible for the acts, omissions, statements, services, policies, privacy practices, or outcomes of third-party organizations, providers, platforms, or resources.

You are responsible for exercising your own judgment before engaging with any person, program, service provider, organization, resource, or referral.

12. Program-Specific Agreements

Certain programs or roles may require additional agreements, waivers, codes of conduct, confidentiality terms, training requirements, intellectual property terms, media releases, volunteer agreements, Ambassador Agreements, mentor agreements, directory partner terms, or participation policies.

If there is a conflict between this Privacy Policy & Terms of Service and a signed or accepted program-specific agreement, the more specific agreement may control for that program or role, unless otherwise required by law.

Participation in any program may be denied, suspended, revoked, or terminated for violation of this policy, program-specific agreements, safety protocols, confidentiality obligations, brand guidelines, ethical standards, or conduct expectations.

13. Intellectual Property

All names, logos, trademarks, service marks, taglines, designs, training materials, frameworks, program names, written content, videos, images, forms, directory systems, methods, graphics, downloadable materials, and related content created or owned by Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, S.P.E.A.K. Up Method™, or associated programs are protected intellectual property.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, misrepresent, or use our intellectual property without prior written permission, except for approved materials expressly provided for authorized use.

Participation in a program, training, event, directory, or Ambassador role does not transfer ownership of any intellectual property.

14. Photos, Stories, and Testimonials

We may take photos, videos, or recordings at public or organizational events. By attending an event, you understand that your image, likeness, voice, or participation may appear in event photography or recordings, unless you notify us in writing or opt out where available.

We will seek permission before intentionally featuring a personal story, testimonial, sensitive experience, or identifiable participant spotlight in promotional materials.

If you voluntarily submit a testimonial, story, photo, video, quote, or feedback, you grant Brave Connections 501(c)(3) permission to use it for mission-related, educational, fundraising, promotional, reporting, or awareness purposes, unless otherwise agreed in writing.

15. Third-Party Links and Services

Our website, directory, emails, events, programs, or communications may include links to third-party websites, services, organizations, social media platforms, donation platforms, event platforms, payment processors, training providers, or resources.

We are not responsible for the privacy practices, terms, content, security, services, accuracy, availability, or conduct of third-party websites, platforms, organizations, or providers.

You should review the privacy policies and terms of any third-party services before providing information or participating.

16. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email system, database, platform, transmission method, or storage system can be guaranteed to be completely secure.

You understand that providing information electronically involves risk. Please use caution when submitting sensitive information through email, forms, text messages, or online platforms.

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including program administration, donor records, legal compliance, accounting, reporting, training history, certification records, safety, dispute resolution, and operational needs.

When information is no longer needed, we may delete, anonymize, archive, or securely retain it in accordance with our internal practices and legal obligations.

17. Children and Minors

Our website and programs are generally intended for individuals who are at least 18 years old, unless a specific program, event, or form expressly permits participation by minors with appropriate consent.

We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information, unless retention is necessary for safety, legal compliance, or another lawful purpose.

18. Your Choices and Requests

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, operational, program, donor, tax, safety, grant, reporting, or recordkeeping requirements.

You may also request to unsubscribe from general marketing or newsletter communications.

We may need to verify your identity before fulfilling certain requests.

We may not be able to delete information that is necessary for legal compliance, donor records, transaction history, certification records, safety documentation, dispute resolution, or legitimate nonprofit operations.

19. Limitation of Liability

To the fullest extent permitted by law, Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, and their directors, board members, officers, employees, volunteers, mentors, ambassadors, contractors, sponsors, partners, representatives, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of our website, participation in programs, reliance on resources, communications, referrals, directory listings, events, trainings, peer support, or third-party services.

We do not guarantee any specific outcome, benefit, connection, service availability, funding, employment result, emotional result, health result, legal result, benefits result, or other result from participation.

20. Governing Law and Dispute Resolution

This Privacy Policy & Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

In the event of a dispute arising from or related to this Privacy Policy & Terms of Service, our website, programs, services, communications, or participation, the parties agree to first attempt to resolve the matter in good faith.

Nothing in this section prevents Brave Connections 501(c)(3) from seeking injunctive or equitable relief to protect confidential information, intellectual property, safety, reputation, program integrity, or legal rights.

21. Changes to This Policy

We may update or modify this Privacy Policy & Terms of Service at any time.

When updates are made, we will revise the “Last Updated” date at the top of this page. Continued use of our website, submission of information, registration for programs, participation in services, or engagement with Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, or related programs after updates are posted constitutes acceptance of the revised policy, to the extent permitted by law.

We encourage you to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy & Terms of Service, would like to update your information, request changes to your communications preferences, or contact us regarding privacy or program participation, please reach out to:

Brave Connections 501(c)(3)
DBA Veteran Concierge™
Email: [email protected]
Website: www.veteranconcierge.org

By submitting a form, registering for a program/event, making a contribution, accessing our website, or participating in any Brave Connections 501(c)(3), Veteran Concierge™, BridgeBack™, Veteran2Veteran™, Certified Veteran Concierge™ Ambassador Program, or related program, you acknowledge and agree to our Privacy Policy & Terms of Service.